Comes with a "five year guarantee" they say. Nope. If there's a problem after six months, it's on the customer to prove a manufacturing defect, with absolutely no assistance from Bensons. A technician call-out to do this costs you £48 and - presumably - you also need a time machine. They will not accept photographs or perform their own inspection. You must pay to claim on their "guarantee". Bensons are perfectly within the law to stipulate this under the Consumer Rights Act, but advertising that they offer a "guarantee" is nonsense. This is not claiming under a guarantee in any way - it's taking action to force them to comply with statutory consumer law. Customer service doesn't provide "service", just a patronising explanation of why the law is on their side. A fabulous way to speak to someone who hasn't had a good night's sleep.