What has happened to this once great company??? I’ve bought every bed from Bensons in my adult life. I will not be returning after my latest experience. I received a damaged headboard. To get the matter resolved. I emailed, went into the shop, had lots of 38 minutes wait to customer service call centres , was told a replacement is in - now it’s not. Sorry next step is Furniture Ombudsman & I will never buy anything from Bensons again. Loyal customer lost. If they carry on like this I’ll be surprised if they’re around in 8 years time. DISGUSTING After sales service. Avoid at all costs.