Can only add to the other abysmal reviews of this company, bensons for beds are truly shocking. Same issue as many other reviewers: mattress sinking hugely, and bensons for beds using their 'it's been 6 months so you'll have to pay for an independent (LOL) inspection' excuse (not anywhere in the guarantee nor literature, and they openly state they don't have to tell you this part), where they will ONLY allow homeserve or Ecomaster to inspect. Not independent engineers at all, and what the engineer tells you is different to what the report will say when they send it in to bensons for beds. Stay well, well away from this company - the shop staff are genuinely lovely and helpful, however if there's any kind of problem the so-called customer service department will do everything possible to get shot of you. £800 down the drain for an 8 month old mattress that has been rotated and flipped as per their instructions (weekly for the first 3 months!!!!) and all we got back was a snotty email (thanks Qamar Zamir) blowing us off. Even an article in the guardian newspaper highlighting the disgraceful customer service, and how I wish I'd read up on this company as well as the mattress manufacturer before buying from them. This review will be buried soon, so if you've made it this far you'll already have seen the numerous newer reviews that don't stop coming in, that should well and truly serve as a warning not to buy from this clownshow of an outfit. Forced to give 1 star to be able to leave this bensons for beds review - let that sink in.. the awful rating they have now is as a result of numerous 1 star reviews that have actually bumped it UP artificially, due to us being unable to leave 0 stars!!