I am annoyed i have to put even 1 star. Incompetent, rude and argumentative. Spent £2000 on a product that is faulty. I asked them to resolve this issue and sent pictures of the exact issue. they then requested pictures of mattress (problem is with the bed its self) and they asked for more and more things. I explained i had sent lots of images and explanations yet this isn't good enough either. I was refused when i asked to chat to a supervisor or manager then i was told i had to speak only with this person who was rude and wouldn't listen. please please never buy anything from bensons for beds!