It was very bad experience !!! I've bought a few beds and mattresses from Bensons but in some time I wanted to change one mattress because we've realized that the mattress is too soft and not at all the same as we've chosen in the store. I came to the store to check again to be convinced of this. And everything turned out exactly as I thought. The difference was significant between the example that was in the store and the one that they brought us home. As manager Bensons explained to us, we cannot change anything even with a surcharge (I suggested to change it to some more expensive option) since the deadline for such a request has already expired. I explained to him that we were moving and therefore did not use the mattress and opened it around four weeks ago. But he said that this is our problem... And that’s it !!! I will write the worst Google reviews about Bensons and will never recommend to anyone to contact them.