If it was possible I would not even leave 1 star. I had ordered a sofa bed under the guise of guaranteed Christmas delivery, only to receive an email a few days ago that it would now be delivered on the 27th December. This is despite the fact that it was still being advertised on the website as guaranteed Christmas delivery. I then had to hold for 30 minutes before I could even speak with a Customer Contact Agent who clearly had no intention of wanting to help. I was simply told that I could have a refund, there was no attempt to work on a solution and even look at what other stock they could get to us before Christmas. At best it seems false advertising, at worst fraudulent, and has now left us in a position where it will be almost impossible to find an alternative. The internet sales team has not even had the courtesy to call me to discuss as I have requested via email several times.