We bought Wardrobes back in July. One mirror door was chipped, one decorative panel was scuffed and one handle was missing. We called immediately and initially were offered a 10% credit which we declined (had we wanted defective wardrobes we would have bought from ebay). Benson's agreed to send replacement parts but as they had to come from Germany delivery could be a couple of months. After lots of messaging delivery was arranged for today Christmas Eve, 24/12. Delivery driver rang to inform us that they weren't on the vehicle and won't be delivered. Benson's have told us that due to stock issues they can't be delivered and will get back to us 30/1? So five months after placing an order we are still a handle short and have damaged goods. Benson's are slow in responding to emails, take over an hour to answer the phone and when we requested a callback they eventually rang six hours later. We will never buy from Benson's for Beds again!