We concider Benson Bed, are the most horrendous company, had bed delivery, mattress damaged, delivery men said that we had to contact customer services! Even though they where still stood looking at the mattress,! They left took 3/4 of an hour to get through to be told we would have to wait 4/6 weeks for a replacement, heard nothing after 6 weeks rang again took 40 minutes yet again to get through to be told they had rang 2 weeks before which was a huge lie as we had not had any calls from them to say replacement in, complained big time to be kffered£60 in vouchers or £30 in cash which I concidered to be a cop out but accept cash, BUT HEY HO HAVE NOT YET RECEIVED IT!!!!!!! NEARLY 5WEEKS ON, RSNG TO QUERYING THE FACT TO BE TOLD THAT THE DEPARTMENT DEALING WITH IT WHERE VERY BUSY???????? ITS NOW ANOTHER 2 WEEKS ON STILL NO REFUND????? REALLY RUBBISH SERVICE FROM A DISFUNCTAL COMPANY, WILL NEVER RECOMMEND OR SHOP WITH THEM AGAIN, AND IF DEPARTMENT DEALING WITH REFUNDS IS THAT BUSY, IT SUMS UP WHAT THEY ARE LIKE AS A COMPANY!!!!!!