This page is full of negative reviews regarding Bensons customer service and their ways with dealing with complaints. After reading these reviews and knowing we had a faulty mattress i was very worried about how our complaint would be dealt with. I called Bensons regarding our 1 & half year old mattress as there was a large dip in one side of the mattress. I was first shocked as i was told as the mattress was over 6 months old we would have to pay £48 for an independent inspection from Homeserve to come and deem if it’s a manufacture fault. Right then i was extremely worried because of these reviews that Homeserve would tell us that it wasn’t and we would have to fork out another lot of money we quite frankly don’t have for a mattress when we knew it was faulty. My partner arranged for the inspection anyway as something needed to be done. The guy came and within seconds of seeing the mattress saw it was in fact faulty, he carried out the necessary tests anyway to complete his report - just for reference Homeserve are COMPLETELY independent. After this we called Bensons who told us we needed to forward on our report to them, we did this and they then issued us with a reselection code, not only this but they refunded us the £48 for inspection. We then went in the store and reselected a mattress which has been delivered to us with a new 5 year warranty. I understand that many people won’t have had a good experience, but i have, and i wanted to share it so that people are aware there are some who get a good outcome. I have to give this 5 stars because i have had such a positive experience throughout this complaint