We have had our super king Arlington TV bed for 20 months, at the beginning of December 2019 we felt a bang and then noticed that the mattress was sinking into the middle, we had home serve out to look at it who came to the conclusion that the board underneath the mattress had become damp at some time and warped which had pulled out 2 of the screw inserts, he said that this would not be covered by the warranty and we should contact Bensons for beds to see if they would do anything. We went to our local Torquay store today and asked if it wasn't covered by the warranty could we purchase a new base board, we were told that Bensons do not purchase parts and the manufacturer will not deal with the public, I said so we are left with a broken bed that we cannot repair because we cannot purchase any parts, I told them how ridiculous it is that I can pay nearly £2000 for a bed and if it is damaged in anyway that is not covered by the warranty then I should just throw it away. I found this very frustrating and started to walk out, admittedly I did raise my voice slightly as I was leaving and proceeded to tell them what a ridiculous system this is, I was passed by which I now understand was the regional manager who wasn't interested in our problem only that I was speaking loudly, I was then out of the main door when he accused me of swearing at him and proceeded to get in my face, his face was approximately 2 inches away from mine, I asked him to get out of my face to which he said "what are you going to do about it"? at this point I pushed him backwards when he must have tripped on the threshold of the main door and ended up on the floor, the police were called and the rest is history. I realise I shouldn't have pushed him but in my defence he was acting in a threatening manor and he is the one that escalated the situation, if he had just let me go out the door I would have got in my car and gone, he is the one that chased me and confronted me, not the actions of a manager that should show some concern for a customers aggravations.