Absolutely shocking, disgusting service. I wish I saw this site before visiting Benson's. Had no notification of any deliveries until 12.16pm on the day of delivery saying it will be delivered from 7am to 9am on that day (up to five hours earlier). After getting in at 5am the previous night, we weren't awake at the 7am delivery attempt (we didn't know we had to be as we weren't notified of any delivery times at all previously), at which we received zero phone calls prior to the day, zero phone calls on the day and one measly text five hours after the delivery attempt. We called around 8 different people after each person telling us they can't do anything and to call someone else who would just say the same. None of them believed us even though we have proof of the time the one text message was sent, and they blamed it on our personal mobile 'having no signal' or being 'faulty' despite always being contacted by other people and being right near Reading city centre. We were told we would be delivered a bed in March (so another two months of sleeping on the floor in our new house) and that the bedside tables were out of stock (despite them being attempted delivery this morning). We called other people and each person had different information on delivery dates and the bedside tables were, in fact, available - the van is still driving around with them in his van as I'm writing this review! Every person we spoke to got extremely defensive and at one point, threatened to 'cut the call because we were laughing at her personally' when in fact we were laughing at the situation, which I informed her. They eventually said there was a £25 fee that we needed to pay 'because we missed the delivery which is our responsibility and they held up their end' when, in fact, we had no contact about the bed and bedside tables being delivered which is regulations. We were also lied to several times (most likely as we are a young couple moving to our first house), saying that the bedside tables were out of stock, also saying that the earliest delivery time was March (which wasn't the case), and that 'no one else had this issue this morning' when this company has been rated an overall rating of 1/5 (except on their website, surprise!) And 4/5 people on average have a terrible experience here. When we were fed up of the incompetence, we wanted to ask our money back and forget it, but there is a 20% cancellation fee for something that wasn't even our fault which, for us, is around £300. They seem very friendly in store in Benson Bicester when you wave money in front of their faces, but as soon as you experience issues they are all very against you and become very defensive. Stay away, if there is one piece of advice I can give, the beds look enticing and low priced with great deals but please STAY AWAY.