We live on a narrow country lane on a hill with a hairpin bend. We told Bensons they would need a smaller van to get up the road and they sent a huge lorry(they did the same thing with another bed 12 months ago but the driver got halfway up and eventually the bed was carried up to us) and the driver refused to even look to see if delivery was possible. As our old bed was taken away we now are sleeping on the couch, not good when you’re in your 60’s and have arthritis in your spine. Obviously we have complained and been told that the earliest we can expect delivery is in 4 days time. Oh and they offered us an air bed or a loan bed until then! No better than the couch! Will never use this firm again.