Bought a sofa bed in August. Seemed comfy enough when we laid on it for 30 seconds in store, but when it was used for a whole night when our son came to stay he found it impossible to sleep on. A wooden plank was sticking into his ribs all night long. We spoke to Customer service who sent out a technician. He said there was no manufacturing fault so nothing they can do. No concern at all for the fact that it is not fit for purpose. Zero customer service! As previously stated, they're all lovely in the shop while taking your money. After sales service non existent. I've emailed complaints department; same response - not their issue - suggest we try to obtain a third party opinion at our own expense! I really wish I'd read the review on here before setting foot in their store. Will never go there again!!