£1200 on 2 beds, one a silentnight microcoil all singing n dancing. Springs have parted. So as there's a 5 year guarantee, I call them. They say to email photos, which I did. This was their reply. "As the products are over six months old, under the Consumer Rights Act the onus is on the customer to prove to Bensons for Beds that the product is faulty. Should you feel strongly that your product is faulty; you are welcome to arrange your own independent inspection. This inspection would have to be at your own expense and by a company which was pre-approved by us (so you would need to let us know the details of the company, and the cost, before arranging an appointment). Naturally we will not accept a report from a competing retailer, and we have had experience of less scrupulous inspectors, so please discuss with us first who you wish to appoint. If the technician finds in your favour we will review our decision and, if in agreement, reimburse you the cost of the inspection up to a maximum of £100 and discuss with you the next best course of action." I forsee a battle on the horizon! Avoid!!!