STAY AWAY FROM THIS COMPANY AT ALL COSTS. PURE ROBERY! My elderly parents sent an email to homeserverepairs on the 06/01/20 @ 22:52 and received a reply from Alan Weaver on the 07/01/20 @ 14:56 stating he was investigating my concerns and will get back shortly. All good so far. On the 02/02/20 26 days later, they sent an email to Alan Warner - Customer Relations Manager saying how disappointed I was with how long and how unprofessional it was taking by both himself and the company in responding to my concerns. They still didn'e get a reply reply. Their original email was due to the fact they had just received a copy of the report that they had sent to Benson for Beds and wanted to register a formal complaint in relation to the report because of the discrepancies between what the technican Ian Palmer communicated to myself and what was written in the report. They were informed that the fault in the mattress was due to collasped springs and is now unsupportive, also measurements were outside tolerances, which is correct. However his report to Benson for Beds stated it was not a manufacturing fault, just misuse, which is a complete lie. Benson for Beds have written in their guarantee that the decision of the inspector will be final (How convienent). Therefore, the 5 Year guarantee is not worth the paper it is written on. The mattress is only 18 months old and cost £959 at full price, but because of the report, Benson for Beds have stated that the guarantee is now invalid. After going through the reviews on trustpilot for Homeserverepairs over the last six months they discovered that over 80% of the reviews in relation to mattress inspections have received only 1 star, due to the fact that the reports come out in favour of the manafacturer who pays them to carry out inspection, therefore it cannot be considered an unbiased report. Your company ignores complaints in the hope that they will eventually give up. Neither me, my friends or any of my family will ever purchase an item again, where informed that your company has any involvement in either the guarantees or repairs. Because of your report, my elderly parents have had to replace the mattress at a cost of £800 due to suffering sever backache and sore neck. I am currently investigating if I can take legal action either against Homeserverepairs or Benson for Beds (or both) to see if I can recover the money they have waisted in order to replace the mattress. STAY AWAY FROM THIS COMPANY AT ALL COSTS. PURE ROBERY!