If you have problem search and read up on: Consumers Rights Act 2015 - goods should: Satisfactory quality Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods. Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods. As described The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase. If you are within 30 days you are entitled to a full refund? After 30 days you still have rights. Contact Trading Standards, citizens advice for direction and support. Look at Martin Lewis web and Which co.uk for advice. E-mail, write to CEO - spread the word on the street to warn people. I have and will continue to do so