We went in to Bensons and Dreams on the same retail park but were leaning slightly towards the design of the bed at Bensons. The man we spoke to in Dreams actually warned us of Bensons terrible service which we thought was a bad sales tactic but turned out to be true. We went back the next day to proceed with the quote and order the bed. Once ordered and a 20% deposit put down we got a call from the store offering us our 'quotation' at a few hundred ££ cheaper... to which we said we had already purchased the bed and could they amend our order to honour this new price. Upon a dispute with the store and head office we were offered £50 off our finance amount. A few hours later we got a call from the MANAGER of the store offering us the cheaper quote yet again!? Do the staff at this store even communicate? After various phone calls all we were able to achieve was the £50 off. We were then messed about when our delivery date was moved 3 times and the mattress came 6 weeks before the bed. After further correspondence with Bensons we were offered £15.00 as a good will gesture, to which we responded we would rather them give to charity as the offer was a slap in the face for all the time we spent chasing this order. Furthermore when our first finance payment came out the reduction was not even applied and we had to chase them AGAIN. To which I was told the finance reduction had been declined... did nobody think to re-apply for it or at least call us? After another 30 minutes on and off hold we managed to get this put through again (hopefully)... I guess we'll see on the next payment! Absolute joke. Walk a few doors down and deal with Dreams instead.