Absolutely shocking , I wish I had read the reviews before spending £1000 on a bed from bensons for beds Base collapsed and at request bensons we paid for Independent technician aka Home Serve Repairs to send an “independent report” . Technician arrived ( he actually lives in our village ) and confirmed that in his opinion the base had collapsed, so much so that the metal rod was snapped and told my husband that this was manufacturers fault ...... today after endless phone calls to chase report it arrived .... Stating he had been examining the bed 45 minutes when in reality it was less than 10 minutes , just enough time to say manufacturing fault....... however the report states “damage caused by customer” !! what a complete rip off, home serve repairs are obviously getting one big backhander from “ Bensons for Faulty Beds” Never again, avoid at all costs