If you ever appreciate your good sleeping don't ever attemp to visit this store.
I bought a bed in August with the purpose of securing a good sleeping. I was a wooden bed, costing £195.94.
Just before triyng to use it for sleep, which is what a bed is for, the slats for the mattress base felt down and in my attempt to reconlocate, they broke.
I had to call them and I got homeserve to come. They said that it was an assembly problem, and offered me just to replace the slats as a kind gesture. That was not true at all. They also state that I was sitting heavily on it. Not true. I sit normally and a wooden bed shuold be so cosistent, and the sole idea of they don't understand it makes me so impotent.
I took the oppotunity for the new slats to work but they keep failing and I had home serve to come.
They said that the slats keep falling because the is a slight incline on the floor. A wooden bed has to be so consitant to cope with a minimal incliationin the floor.
I have been forced to look for a solution and I got some boards to replace the total functional mattress base, which costed me additional money. I had to pay for homeserve to come as well.
In January one of the boards connecting the main boards conecting to the headboard felt down from the screws. I had them to review they said it was an accident. I am just freaking out, because I have not used the bed rather than for sleeping, which is a function of a bed.
I am now through the process of complaining in The Furniture Onbudsman. I am still afraid of the problem, since the reports are not correct.
All this issue has costed me additional money and I have been sleeping on the floor since them, which is causing me tremendous disconfort.
So I advice to avoid this store as much as you can if you really apprecaite your rest and sleeping.
5 years ago
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