This was without a doubt the worst retail purchasing experience of my life. This companies service is almost none existent and the company is almost totally disorganised. Sales staff take no responsibility at all after the sale. Lengthy or unanswered to customer service. Promises made and not kept on several occasions. Our order for beds was extremely important to us. The order was a total disaster, both beds delivered had halves that were not for our beds. This ended up that we had to wait a long time to have the beds we needed to be delivered and had to have a substitute bed, for the time being, this only happened after a lot of waiting on the phone. NEVER AGAIN. Not only will I not buy from Bensons beds i will also never use Harveys as I considered that if one is this bad then the other has the potential to be the same. Not only did i wait a long time BUT the beds took so many months to get rid of toxic factory smell that i almost considered taking them to the rubbish tip. I left them out in the sun to get the fresh air to them and finally after about 8 months the smell finally left. Now it is my feeling that this means the beds are not being made with non-toxic wood. I would be surprised if the base drawers and bed frame are formaldehyde-free. This may not only be unhealthy but probably breaks some rules to. I shall be investigating further.