Ordered a mattress and was told delivery was 1 week and to expect contact from parcel company. 4 weeks later still waiting. Telephone customer service 8 times either 50+ in the queue or when i did get through was advised it was ready and will be with me by end of week. Nope. 4 emails sent and actually replied 2 weeks later with the worst email ever...still no date just a standard message that the parcel company will be in touch!! Eventually gets email from parcel co with less than 24 hrs notice that delivery will be next day between 8am-6pm...I'm a key worker and need notice for time off...no consignment number to try and chase. WORST CUSTOMER SERVICE EVER😡