Ordering fantastic in the store bed should have arrived 4th April but due to COVID-19 had email stopped delivering due to lockdown understandable, next is when it really went downhill for this company communication none 3 months tried to ring all numbers provided for customer service when I did get through I was in a queue of 37 waited 1 hour got down to 10 then automatically cut off, eventually had email saying 2-7-20 bed being delivered between 7am - 1pm so wife had booked day off for delivery after waiting almost a hour after delivery time she phoned customer service yet again waiting in a very long queue got through spoken to a very rude customer service operator she said that the bed wasn’t even ready and no delivery was expected she told us that they left us a voicemail on our phone saying no delivery, lies as we received nothing then we asked to speak to a manager she replied there are no managers available here then rudely she put the phone down, rang again got in touch with another customer service operator told him the full story wanted a full refund he was very helpful he explained if you want a full refund go to the store where you ordered your bed from he had put a note to the store for full refund got my money back stress was unbelievable would not use this company again.