Complained that our bespoke mattress was sagging badly after just 6 months. Been told that after 6 months it is the customers responsibility to pay for an independent inspection (but it has to be an inspector Bensons approve...not biased then!). If the inspection agrees with us then Bensons will reimburse the cost of the inspection, if they don’t, no new mattress and even more money wasted. What a con. So much for the bouncy salesmen and promises of guarantees when they takes £1000’s pounds from us on a sale. If I could put no stars I would. I would hope that a really expensive mattress would last more than 6 months and at the very least Bensons would have the grace and dignity to take some responsibility and have a look as after care sales.....we live less than a mile from the showroom