Absolutely diabolical company and service. Never ever again!! Please avoid people, do not waste your hard earned money on them!! Forget about warranties and their customer service is an absolute joke! Their mattress 'specialist' from homeserve (avoid these too as they are employed by bfb) said that our mattress sagged because it was too big for 2 people sleeping on it (we have super king)! Beyond ridiculous! Their staff don't even know where the mattresses are manufactured which leads me to believe they are bought by a container load from China. Cheap, unusable knock offs, matresses that sag up to 4 inches in the first couple of weeks. AVOID!