Absolutely shocking customer service. I was supposed to take delivery of £1,150 bed on 27th March. I am still sleeping on the floor. Had all the excuses of Covid-19. Lost the base in the warehouse. Text to say delivering following day. then 5 mins later email to say been problem and not delivering will be in touch. Waiting on phone line to customer services over 1 hr each time. Speak to customer service the say manager will phone you back. but they dont. Got a text 3rd July to say delivery. Then the base unit in a different location will be 7 days. Text on 9th July saying still dealing with it. Rang today. They say they have my bed but cant deliver till 27th August. Unacceptable, asked to speak to supervisor. No one available they will ring me back. I said on website it says 3 weeks delivery if I placed a new order? Had my money where is it. I asked to cancel, they said they would email store and someone would contact me. Unacceptable. Heard they charge 10%-20% for cancellation. Unacceptable. You had my money where are my goods. So frustrating. AND AM SLEEPING ON THE FLOOR!!!!!!!!!