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Anonymous
AWFUL COMPANY - SPEND YOUR MONEY ELSEWHERE!!!! Purchased two bedside drawer units, a separate drawer unit and a flatpack wardrobe with 2 additional inner shelves, everything went fine at first, delivery arrived as promised and delivery team put items into my bedroom, strangely the separate drawer unit had been put with the drawers against the wall so my partner and I had to struggle to lift them and turn them around - at this point I cut my hand open on rough wood (the bottom of the drawer unit was damaged and the delivery guys obviously knew and purposely placed it back to front to hide it until they had left). I immediately rang Customer services who apologised and said another drawer unit would be ordered but would be 6 weeks before it arrived. 6 weeks later new drawer unit arrives and as delivery team left I removed the protective wrapping and discovered a huge scratch on one of the drawers. They had taken the other drawer unit away which had perfect drawers so I immediately rang them (I had their number as they had rang earlier to say they were on their way) and told them one of the drawers was damaged so could I change it with one of the drawers they had just collected and they refused and told me to ring Customer Services. I even offered to go to their next delivery location if they told me where it was to swop the drawers but they refused. Spoke to Customer Services and had to wait another 6 weeks for a replacement drawer unit! Totally disgusting service and will never use them again!!!
4 years ago
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Bensons For Beds has a 1.2 average rating from 1,755 reviews

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Alice, Customer Support

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