Bought a mattress after explaining I had arthritis in the hips -was recommended to buy a hard one NoCRM 4 , after contless nights of no sleep , I eventually got them to agree an exchange under their sleep guarantee process - after having to prove I was registered disabled - the new mattress was scheduled for delivery on 17/04/2020 - that never happened - they contacted me on 22 june to say delivery would be on 2 july between 07hrs & 13.oo hrs , they phoned me at 08.00hrs that day to say no delivery as they "could not find my mattress " - after sending 40 + emails , they have told me " they have no idea " when my mattress will even be manufactured let alone delivered . S , they are sitting on £1074 of my money whilst the mattress is propped against the wall of my bedroom whilst I sleep on an airbed !!! Unbelievable !! It is now 118 days since original delivery date & 42 days since the rescheduled date - they will not refund my money - nor can they give me "any idea" when the mattress will be available , their words - not mine . Stay the hell away from these shysters - they are abysmal - avoid like a plague . Harry Hume northampton NN4 0TJ