Ordering the bed no problems. It all went wrong on the day of delivery. Delivery was 2hrs later than predicted by using they tracking app. Bed finally arrives, boxes and mattress thrown into room. When we open all the boxes there was no instructions on how to assemble the bed, i went online to download the information but website said not available. I then rung the shop where we ordered the bed from and finally after 4hrs and many phone calls they finally emailed me the information needed, and that was because i refused to hang up until i got the email i needed.