Do not spend your money here, the absolute worst customer service I have ever experienced. Call center staff who do not care a single bit at the fact your child has no bed to sleep in. Still waiting on a Refund a month and a half after I told them I wanted to return the product. No communication whatsoever. No apologies for the fact they sold me a bed that has a huge warning on the box and a sticker on the bed saying not suitable for under 4 year olds, and this was not stated anywhere on the website. One customer service girl said "it's not a warning, it's more of an advisory statement, like when you buy something thats best before, you can still eat it after the date". Erm no, when it arrived we can see that there is a massive risk to a smaller child due to a large gap down the side and some other dangerous issues. It clearly states warning. Im not going to put my 2 year olds life at risk of suffocating in her sleep thank you. Every person we spoke to was arrogant and lacking knowledge as they were all saying different things. We are absolutely shocked that such a well known company can have such awfull customer service!