Waited 3 month for a mattress and when it eventually arrived it was damaged we did not accept it. Contacted Customer service which took 45 minutes each time they put the phone down without talking after first call, could not give a date of replacement or even estimation all that was offered was a good will gesture that I could claim once I received my new mattress. I then researched to see if others had, had problems and they'd been treated the same or worse and it was taking months to get money back. I had emailed the CEO which was ignored along with other emails to customer services and in the end I got a response through Facebook messaging. I also sent email to Which etc as they are investigating this company and did a charge back through my bank as Bensons tried to say it would take at least 30 days to get a refund. I now have my money back within 10 days and I will not use this company again or recommend them it's a shame as the initial research on this company was goid when I ordered