If I could give a 0 star review I would. Bought a mattress after confirming the terms of the “40 night comfort guarantee” with the store staff in case I didn’t like it after a few nights. Received it back in January. After a few nights it was hotter than the Sahara, so waited the number of days required under the guarantee before requesting to return it. They asked for photos to prove no stains, marks etc. Provided and they confirmed they were happy with that. But then. Months of back and forth with customer services got me nowhere. Eventually when store reopened after COVID I went and demanded the exchange be processed. They eventually agreed. Two months later the delivery day arrived - text to confirm driver on route, but then no delivery. No explanation as to why. Phoned customer services to be told they had no idea at all where the mattress was. And that delivery texts were automated/don’t mean anything. Am throwing the £700 mattress in the skip even though I can’t afford to take the hit because my patience has worn out and I need a proper nights sleep. Will buy a new mattress from a real company who actually fulfil orders after receiving payment and don’t treat their customers like dirt. TLDR: Contractural obligations mean nothing to this company. Avoid like the plague or you will be as furious and frustrated, not to mention considerably poorer, as all these other people.