Disgraceful customer service. We ordered a wardrobe, waited six months for it and received it with a massive chunk missing. Ordered replacements and then realised another panel was damaged. We agreed to another replacement but it took way too long and requested a return. They apologised profusely, agreed to a return and refund but then we heard nothing from them. Apparently, there was no record of a cancellation or refund and they suddenly decided they couldn’t offer a return and refund anymore. Seems like the team at Bensons struggle with keeping to their word. Their incompetence is unreal. We have been loyal customers for years but will avoid that place like the plague now. Appalling!