Our experience started well with Bensons.. great in store sales team at New Malden who were knowledgeable. I even left a 5 star review to applaud that. However, once they have your money, it went terribly wrong. On the planned delivery date, the bed never turned up and we had no communication to say so. I rang their customer services team at 4pm and was advised that they'd known beds to be delivered as late as 11pm sometimes, so we hoped for the best. The following day, with no explanation why the bed had not arrived, I rang customer services (annoyed as we had slept on the sofa for the evening, including my pregnant wife). The order was rescheduled for a further 2 months and the only compensation offered was an inflatable bed which we had to buy ourselves from their store (and they claimed they would refund). This was not acceptable in my eyes and we declined. Staggered, I tried to raise a formal complaint and was passed between departments, and also asked to contact the store. Still no bed. A few days on, I rang to make a formal complaint and was advised it was a supplier issue (the first we'd heard of this) and that there was no way we would get the bed before Nov 2020. As compensation, they were prepared to offer £50 cashback (on an order value of £1,350). Frankly, this was an insult of an offer and we will be cancelling our order. The customer services staff are nice, and advised to make complaints on social media, as there is nothing they can do with the current internal processes. Perhaps my feedback on their staff is that they are not consistent with their advice. I can live with supplier disruption due to covid, but the lack of communication leading to my pregnant wife sleeping on cushions for two evenings was simply unacceptable, not to mention needing to buy a temporary bed at short notice. AVOID AVOID AVOID AVOID. I cannot stress enough have different an experience was before and after they had our money. Absolutely shocking.