7 months later... Avoid like nothing you've ever avoided before!! So after 7 months of lies and being fobbed off I had to take out court action. This was weeks after Bensons had gone into administration with PWC and the new investment owners took over. The day the court action was filed and I'd started to email senior management, a date was provided for Bensons to come and collect the faulty mattress (that was deemed faulty 7 months previously). The delivery chaps turned up on the date planned, which is a mircale unto itself, and guess what? The driver tells me the mattress must be wrapped before it can be taken away! With what exactly? Toilet roll? Not once was I told this in any correspondance. Luckily enough, we'd just bought a new mattress from The Bedman in Redditch (amazing service and products by the way) and I fetched the wrapping out of the wheelie bin to put the Bensons mattress in. The comment from one of the drivers as they were loading it into their van just about sums it up, "This mattress is a bit bloody floppy isn't it?" Oh yeah. You'd better believe it. £400 mattress as well. To end this miserable experience, we ended up getting a full refund. Right now Bensons For Beds is not fit to be a high street retailer. They are taking money from custmers and providing delivery dates that simply cannot be fulfilled - and they know this as well. Spend your money anywhere - absolutely anywhere apart from Bensons for Beds. Simply the worst company with equally despicable lies and overpriced junk furniture on the high street. The faster this company goes under the better off we will all be.