Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Philip Doherty GB For companies profile image of Philip Doherty Philip Doherty United Kingdom 12 Reviews 1,188 Reads 2 Useful Review of Bensons For Beds Philip Doherty 12 reviews 1 star: Bad 8 hours ago Wow I can not believe how bad this… Wow I can not believe how bad this company is. It's customer service is a disgrace. First of all I ordered a bed frame at the end of August. This was meant to arrive on the 16th September. On the 14th September I got another message saying it was again due on the 16th September. On the 15th September I received a call from a male who dealt with logistics. All he could tell me was that the bed frame was out of stock and they could not deliver it? When I have asked what they plan to do about it, all he could say was I'm logistics you have to contact customer services. Now that's the first bad example of Benson's. Secondly I contact customer services who explain they will get in touch with logistics and get back to me. This took over 24 hours. What to find out when a bed can be delivered? Then I received a message from Ursula. This stated that the bed would be delivered on the 28th September. I have kindly replied if the bed was actually in stock as I was in two minds of asking for a refund which was my right under consumer law. Nobody replied for another 24 hours on instant messenger. Instant doesn't mean instant with Benson's. I then received a further reply saying that the bed was discontinued and that I could choose a different bed. I initially sent an Instant message, but knowing it would take 24 hours, I have contacted the so called customer services. This took me 35 minutes which if it's on my phone bill will be coming to your head office. I have spoken with the delightful Eve. Now with the name Eve I think she was more all hollows Eve than Xmas. I have explained the situation and she had taken 5 minutes to think about it and then said "you can choose a different bed" I have asked Eve what alternative bed are they offering as I was not willing to pay anymore. Eve " you will have to go to a different office" What? So sick of wasting my time I have asked for a refund. The almighty Eve has said "Well you are entitled to a refund" I know I am so can I have a refund please. The response is mind blowing "You will have to email internet sales to get one" This being from internet sales customer services. This whole business feels either badly organised or they are on their last legs and are soon to go bust. Please stay away. I currently have a 12 year old sleeping on a mattress due to their shoddy service.