We purchased some wardrobes few years ago, they are ok, No issues to speak of. However one of the handles on the doors broke on the Bracket attachment. Simple issue, although we expected to Pay for the Bracket replacement, did think it would be an easy process but it was far from it. I contacted Benson's by phone in Dec 2019 providing the details of what the problem was (Broken Brackets on Door need replacing please provide cost). They called back week later saying someone would contact with details. No response for 2 weeks. Called again in Jan 2020 again was told some one would call back but no one did. Called again in Jan 2020 was told that they & I Quote "We are Experiencing a high volume of emails" The usual message we have received numerous times before. They asked for our details & order number, which we had already provided in Dec 2019 but sent again. Nothing again so called Twice over 2 weeks in Feb couldn't get through to speak to someone. Called again in March got through & spoke to someone, they said they had the details & told us they would pass on to the team who deal with Parts. Then no contact at all received in March. Tried again in April but only urgent calls were being accepted. No contact received in June or July & couldn't get through. Next time contact was made was in 24th Aug 2020 when I sent yet another email with the details & received the reply "We are currently experiencing a high volume of emails". No further contact received. Sent another email 3rd Sept got the same reply again. No further contact received Then received an email on 15th Sept asking for our details again but this they sent a copy of the parts so that we can let them know what we needed again which we replied to & sent again. Now Sept 19th received reply saying " I am sorry for the delay in responding to your email as we are currently experiencing higher volume of emails and calls" All this just to get 2 Brackets for Door Handle Absolutely Shocking Aftercare Service. Awful!!