Truly the worst customer experience ever! Ordered a Slumberdown mattress from Bensons in July and was told it would take about 7 weeks to arrive - from Nottingham! Fly back early from a family visit to be there on the delivery date. No mattress, no call, nothing. After calling was advised that the mattress was not ready for delivery and some insincere apologies. After complaining we were assured of delivery and compensation. Nothing for days until we were told it would now be a November delivery at which point we gave up and demanded an immediate refund. Terrible customer service and now we are without a mattress. Turns out the model we wanted is out of stock everywhere so unlikely we would ever have received one. You start to understand how places like this go out of business, stringing customers along.