I ordered a mattress on 24-07-2020. Order confirmed and payment taken 25-07-2020. Delivery was set for 23-09-2020. Several text messages over the the last few weeks of September told me the mattress was in their warehouse and ready for delivery. They hoped I was as excited as they were! I called the day before the delivery could be made in the afternoon to avoid taking a day off work. It couldn’t. Oh well never Mind. Delivery day comes but the mattress does not. This is despite a early morning text with tracking link sent saying the delivery would be made today. When I look at the tracking link I am informed the delivery has failed and will not be delivered. No one from bensons for Beds has made any effort to email,text,phone,Write. I called and waited for around 10-15mins to get through to the delivery team. To get through to customer services it was a 48 min wait. Apparently the mattress was not delivered to the warehouse ready for delivery. I give up trying to get through to customer services and instead try to email the customer service team. These emails have been returned by the postmaster. Not sure why that is. I think the 1st managed to get through but no reply. Approx 5-6 days later I receive a email from their internet sales email address saying the mattress wasn’t yet made because of a national shortage of materials. This is a stock item. So now I have been told that Answer A. mattress was delivered to wrong warehouse. B. Mattress was never delivered. C. Hasn’t been made yet/lack of materials I don’t know what one to pick to be honest. As I am self employed I have lost money and will not get it back. I have had no advice apart from the different answers. For me this Bensons for Beds are a bunch of con merchants. Their customer service is non existent and they are generally liars. I am so disgusted by the Teri le service or lack of it that I am going to send all details of this order as a complaint to Trading Standards And make a claim To moneyservices . Gov. (Small claims court)for loss of earnings based on the lies and a failed delivery. Details Again, ordered 25-07-2020 The date now as I write this, 1-10-2020 Emails and phone calls are getting me nowhere. Scott Mathew