Never Ever Again will we look at Bensons for Beds. Bought a king size i-gel so called Firm mattress just before lockdown in UK. Within days we had problems with it subsiding. Telephoned several times and could not get through. Emailed numerous times but did not reply to us. Sent two recorder delivery letters but no response asking for them to take back under the sale agreement. Fortunately we took advantage of the 0% finance so we got the finance company involved who liased with Bensons, who still refused to communicate with us, to send Homeserve to investigate. What a farce!! Do not, repeat, Do Not entertain Homeserve. They are there purely to put the complainant off in our opinion. Decided to sue Bensons and were online and just about to pay for the summons on line when Finance company called to say they were going to refund all monies. Bensons still have not contacted us. A charity have now got a 6 month mattress for free. Moral of this sad tale in our opinion is don't go to Bensons in the first place but if you do and have trouble and you know you are in the right don't give up, spend a few quid and sue them straight away. Only reason we gave one star was to be able to comment. There really should be a rating box on here to show negative stars!!!! What a negative experience!!!!!!