Same old story they can't even fulfil the orders they have, and yet every bank holiday there they are hustling for even more business. You want a guarantee here's one for you treat the mattress like a boxset where you binge watch it, actually use the mattress to sleep on while you binge watch a boxset for a maximum 13 days and I guarantee your be starting a return. That's when the fun starts they will blame Covid, they will reply but only with the company line within 10 working days were be in touch which they won't, then when you send a follow up message you will be waiting another 10 working days so already 2 messages will be 20 days, your calls will be cut off but an automated message, and when they are answered your be promised everything from customer services to a call back, to the return will be booked in, your even get a text from someone's granny to say the return will take place with a day and a time but they won't turn up. Then after 2 months you finally get the mattress collected, and do you get a refund after the 48 hours that they spout on about please today is a week already and counting. Always place your order online never in a shop your need the online buyer protection, and open a chargeback with your bank and see who returns you quicker.