One star is too many, a negative score would be more realistic. An agreed delivery date was postponed 3 times by Bensons. (This was more than 2 months after the date of purchase of the bed and mattress). When we asked why they had demanded full payment on purchase, but were unable to fulfil a delivery, we were on several occasions given various excuses. My husband has worked for many years in both warehouses and logistics, so knows how the systems work. He wanted to know how we could be asked to pay for goods that we were told were in stock, yet couldn't be delivered. All the staff at Bensons for Beds that we talked to said that the company worked on a different system. Today, by chance, we met an ex-employee of Bensons, who explained everything. Apparently, Bensons tell their suppliers what they are prepared to pay for a particular type of bed. The supplier then tells them that to get that price, they will have to fulfil an order of, say, 400 beds. Thus, if like us, you have placed an order for a particular bed, you will have to wait until sufficient orders have been placed before you will have any chance of having your order delivered. The implications of this are that, like us, you are liable to have your delivery postponed multiple times until Bensons have sold enough beds to meet their agreed price with the supplier. Bensons will never be clear and honest about why an order is repeatedly postponed. We eventually lost all faith and trust in Bensons, and asked for a full refund, which was processed over the phone. We have been made aware that we are not the only ones in this situation. Deal with Bensons at your own risk! There are better retailers out there!