Horrible company and customer service. Placed an order for a pair of speakers on Oct 12th for my brothers Birthday coming up in two weeks....2 days later the order was cancelled without any reasons. Spent an hour with Customer Service...they were very sorry, cant find a reason why, place the order again....ordered again to arrive in one week, the week passed and my status on the order went from delivered by Oct 20 to DELAYED and with auto cancellation by Oct 29th. Tried chatting with the customer service...got disconnected twice in the middle of the chat which erases everything after an hour of typing back and forth. Called again and was assured that I would be getting it by the 29th as it is a vendor back order. Called Vendor BIC America...was informed there is ABSOLUTELY no back orders and they are making speakers and have plenty in stock...and maybe it was an issue with Best Buy distributor PETRA. BIC America gave me PETRAs number, called them and was told there is absolutely NO issues with deliveries...called back Best Buy and told them I wanted a note on the order that since I have waited this long I DO NOT want the order to be cancelled. Meanwhile the speakers continue to be advertised as in stock with a 7 day delivery date....29th came and went. Called again on the 2nd, again could not find any reason for the delay...offered me 10% discount for my headaches and that I would have the speakers by the 9th...today I noted the order was cancelled. Went on line and ordered from Home Depot for the same price...half an hour later I got a notification the order was SHIPPED!!!Best Buy can go Fork itself...they are a bunch of liars. I am never buying anything from these people again. BTW the speakers were a birth day gift which NEVER arrived. Shame on you.