“I ordered a $500 subwoofer online which I never received. Bestbuy made me waste a ton of time, asking me to get a police report, get an officer to call them, then email them, follow up with Fedex, my residence etc etc. Only to reject my request for a refund every single time, for an item they failed to deliver. To add insult to the injury, Fedex had no proof of delivery either. 20+ years active customer, have spent thousands of dollars.”
“Terrible Service – Avoid This Store!
I bought a laptop from this store a few weeks ago, and it has not worked properly since the first week. When I reached out for support, I was shocked to learn that they don’t offer any real customer service. Instead, they charge $39.90 just for remote assistance or an outrageous $179 per year for service!
This is completely unacceptable. A store selling computers should at least provide basic support for faulty products. Instead, they only seem interested in taking more money from their customers.
I strongly advise against buying from this website. The service is disappointing, and the products are not worth the hassle. Save your money and buy from a more reliable store!”
“I am writing this review on behalf of Espen, a representative at Best Buy located on Pavillion in Las Vegas, Nevada. Espen assisted me in purchasing a computer. In our interaction, Espen was extremely accommodating. Not only was he professional, competent and considerate, he was patient, gracious and courteous in facilitating me to achieve this goal. Espen’s loyalty and commitment to Best Buy is impressive.
Denise Byers”
“Bait and switch! Told we would get $150 off dishwasher if opened a Best Buy credit card. Afterwards when we got the bill there was no $150 off for opening credit card. Instead we received a $100 credit toward buying something else at Best Buy!!”
“I was having trouble with my iPhone and tablet for some time i was advised by apple to take it to Best Buy so they made an appointment for me to take it there a technician by the name of Bary” look into it and 10-15 minutes the problem was solved that made me very happy so feel safe to take your technical problems to Best Buy in Hiram Ga. If you live in that area. Thanks again for a great job well done 👍”
“I bought RAM for my laptop. Sales rep online helped me "make an appointment". Well, it turns out appointments are for you to drop your computer and leave it there for 3 to 4 business days because "they have a queue of computers". Do you know how long does it take to change the RAM of a laptop? 5 to 10 minutes if you have the proper tools.
It's obvious that this A-squad (not geek squad at all) is useless. Do you think we have 7 laptops, one for each day of the week? We'll, I don't, I need mine for work. Before leaving the store I proceeded to return the item, you should be ashamed of your horrible customer service.”
“Spent $4000 on a TV and waited 2 weeks to get it delivered. Now it's going to be two more weeks. I'm paying interest on a product I haven't even received. Customer support Basically said oh well. I think I'm going to cancel the order and buy it from someone else”
“Worst customer experience at San Bernadino (Redlands) location. Manager was more focused on selling a ridiculous Best Buy membership than retaining me as a customer. Explained my situation with an exchange and instead of listening kept interrupting trying to pitch his upsell & insisting this was the only way he could help me. I went to a nearby Best Buy and all went smoothly! Managers need to re-evaluate how they engage customers especially ones that frequently purchase from them. Best Buy will be out of business soon w/this customer service. AVOID the San Bernadino location. They're always out of stock on premium products and terrible customer service. I will NEVER return to this store!”
“We were at the Eastgate Ohio Best Buy Alexi and Adam were great to help us with a camera. We just left the Florence store Kentucky seems like they weren't very helpful in finding the camera we were interested in. Lexi and Adam went over the top great shopping experience”
“I purchased a 75” TV that was delivered and arrived damaged. Best Buy would not exchange. Had I been a premier member, and not just a lowly regular member they would have helped. Years of loyalty and tens of thousands of dollars of past purchases were meaningless to them. I will take my loyalty elsewhere like to Cructchfield”
“The change of not allowing customers to call each individual store to ask the department workers specific questions products in their section is frustrating to say the least. A 15 second conversation is now a 20 minute phone call with no results by the end of 3 calls I made. I live an hour away from the Best Buy and for me to simply call and see if a product is in stock or what other suitable product would work saves a massive amount of time and money for me. That can no longer happen.”
“No one has any idea where my order is. Keep getting the runaround about it. Wait until the end of the day has gotten old. That ship has sailed. Avoid ordering from these incompetent clowns if at all possible.”
“Had 100 dallor gift card and my bill was 104.83 and was told I couldn't use my gift card because the total included tax, therefore I couldn't us my 100 dallor gift card. Explain that one. No more best buy for me.”
“I ordered a TV and begrudgingly agreed to pay $250 for mounting which I thought was excessive particularly since Best Buy mounted my last TV above a drywall fireplace and installed a sound bar I ordered a new TV from Best Buy. I get called the next day to say oh by the way, besides the $250 for the mounting, we have to charge you another 149 because it’s on a fireplace And then a connection fee for the sound bar. They tried to say it was more work and they needed a different crew! I call it highway robbery. I will never buy anything from Best Buy ever again after being a long time customer. I mean literally they take the old TV off. They put the new TV on 15 minutes tops.! Best Buy has become god-awful no wonder why the store is empty!”
“Customer service was unable to help me. I mailed a certified letter to the Best Buy CEO, Corie Barry. According to the USPS, it was received. My letter was never acknowledged. I am a long-term customer of Best Buy. The frustrating part is that I was not even asking for money or a product. I had a warranty that they terminated too early due to a miscommunication with their representative. I will eventually be in the market to buy a new computer and now I need to go to another company.”
“I purchased a stove and paid for delivery, installation and haul away of the old stove.
When it was delivered, we discovered that the stove would not fit between the refrigerator and the counter. The delivery person called his supervisor and asked permission to move the refrigerator. I then received a call from Best Buy and was told that I had 2 options. I could either keep the stove and after I moved the refrigerator schedule a new installation and haul away date, or send the stove back and move the refrigerator then schedule a new delivery date. I am a small female and can't budge the refrigerator. There were 2 large men that brought the stove. What kind of ridiculous policy is that??”
