“I had my TracFone for about 6-8 years. Worked good. Everyone told me to "upgrade". I went to Best Buy Bought a Motorola cell phone. I lost All my photos and contacts and phone numbers! Very distressing! Had to wait 3 1/2 hrs to be seen ( take a number) once we arrived in store. I do not like my "new" phone. I thought ALL my contacts/photos woubronteld transfer!”
“Best Buy has completely eliminated any sense of customer service. They've centralized all phone support to undertrained representatives working remotely who seem to have no knowledge beyond what’s already listed on the website. There is no real help, no accountability, and no reason to shop here anymore. With the direction things are going, I wouldn’t be surprised if Best Buy ends up filing for Chapter 11. I highly recommend looking elsewhere — this store no longer serves any meaningful purpose.”
“I was told by an agent not located in a Best Buy store, that the store associates DO NOT SPEAK TO CUSTOMERS. Worst customer service, actually no customer service.”
“I would like to thanks to Mr Christian Paz from West Kendall store for the excellent experience when buying 77” Samsung TV. I am very satisfied with his professional, respectful and extremely kind assistance. Definitely,I recommend Best Buy staff for their kindness and professionalism”
“This is not a review of the purchase process or the people who helped me but of the lack of communication within the company and the lack of being able to speak with people when necessary. I went into the Aventura, FL store and purchased a refrigerator because they told me the delivery team would lift it over my counter. They told me it was good I went into the store because they needed to order a 4 man team to do this. I was thrilled because I told them I had to send my Lowes purchase back because they would not do it and I had been without a fridge for almost two weeks. This was on a Friday and the delivery was the following Wednesday. I received a call from the delivery company on the morning before. I reminded her that it was a 4 man team and she said she was not aware. However, it was in the notes. She said she would call BB and call me back. I never received a call back so I called BB and they assured me that all was set. I got a text the night before saying delivery was between 7 and 11 am. I got up early, my husband took off work to be home and help, and chaos began. I received mixed messages for two hours about my delivery. I could not speak to a person because BB opens a 10. I finally had to download the app to do a chat at about 9. Nobody had a clue why one place would say between 7 and 7, an email said my order was canceled but listed the first refrigerator that I swapped out within 2 hours of my purchase, and then on the website it said I would get updates soon. My whole morning was chaos trying to talk to a human. Finally, I received an email a couple of hours into my delivery window saying my money was being refunded with no explanation whatsoever. I finally got to speak to someone in corporate who was a lovely lady but had no idea what happened either. I was on hold for about half an hour before she was able to find out that they just canceled it because they said they would not lift over my counter!!! I was so angry. I have been a BB customer for decades. Do you think they would offer me anything for my wasted 5 days and having to start all over again? NO. The least they could do is offer a 20 percent discount on another refrigerator or something. These companies never value their long time customers. I am not blaming the people who helped me, they were all great but the ball got dropped somewhere. I am still waiting for a refrigerator, 3 weeks into it.”
“I rarely write bad reviews, but my experience with Best Buy has been so infuriating that I feel compelled to share it.
From the start, the customer service was terrible. After purchasing a refrigerator, I was told that delivery would be scheduled within a couple of weeks and the date was set for delivery. A few days before scheduled delivery they called to say it needed to be extended by a week. The day before the new delivery date they called to say it would be yet another 10 days before delivery!! . Totally unacceptable. That would put me without a refrigerator for more than a month!
My experience was met with customer service reps who seemed uninterested in helping me. It felt like I was stuck in an endless loop of frustration.
The lack of accountability and organization in their delivery scheduling system is shocking. They failed to provide any solid updates on my order, leaving me in the dark and completely frustrated. When I finally spoke to someone who could "help," I received vague answers that did nothing to ease my concerns.
After waiting an entire month for my refrigerator, I was left feeling like a burden rather than a valued customer. This experience has been a lesson learned: I will think twice before shopping at Best Buy again, as their customer service is severely lacking and they do not honor their delivery commitments.
I finally had to cancel my order and do business elsewhere. I will be receiving my refrigerator this week and I actually saved $400!!
It's disheartening to see a store with such potential fall so short in customer service. I won’t be returning to Best Buy anytime soon, and I advise others to think twice before spending their money there.”
“I was irritable, grumpy aggravated, and embarrassed. I went into Best Buy to replace my iPhone. I am not a computer high-tech person at all. I’m an old woman The gentleman in the phone area, his name is Jacob Miller. When I finished getting my phone back the way that I knew I could use it. Jacob bend over backwards to make sure that I didn’t feel embarrassed. He was very knowledgeable, and I learn stuff I never knew! I’ve been back several times since, and he still showing he would love to help me. Recognize this guy. He is GREAT!”
“I can't expect more than from one of your personal that helped me get another TV so quick as Sabrina did for us. We are SO GRATEFUL for what did for us.We Thank you for your SERVICE”
“I bought a MacBook to start writing out videos and uploading them and I had an appointment with the Geek Squad to teach me how to do that but when I got there I waited in line for 30 minutes before anyone ever asked me what I was there for and I said I had an appointment and they said well we can't help you cuz we're under staffed so I'm taking my book back and canceling my membership and going somewhere else”
“I ordered a $500 subwoofer online which I never received. Bestbuy made me waste a ton of time, asking me to get a police report, get an officer to call them, then email them, follow up with Fedex, my residence etc etc. Only to reject my request for a refund every single time, for an item they failed to deliver. To add insult to the injury, Fedex had no proof of delivery either. 20+ years active customer, have spent thousands of dollars.”
“Terrible Service – Avoid This Store!
I bought a laptop from this store a few weeks ago, and it has not worked properly since the first week. When I reached out for support, I was shocked to learn that they don’t offer any real customer service. Instead, they charge $39.90 just for remote assistance or an outrageous $179 per year for service!
This is completely unacceptable. A store selling computers should at least provide basic support for faulty products. Instead, they only seem interested in taking more money from their customers.
I strongly advise against buying from this website. The service is disappointing, and the products are not worth the hassle. Save your money and buy from a more reliable store!”
“I am writing this review on behalf of Espen, a representative at Best Buy located on Pavillion in Las Vegas, Nevada. Espen assisted me in purchasing a computer. In our interaction, Espen was extremely accommodating. Not only was he professional, competent and considerate, he was patient, gracious and courteous in facilitating me to achieve this goal. Espen’s loyalty and commitment to Best Buy is impressive.
Denise Byers”
“Bait and switch! Told we would get $150 off dishwasher if opened a Best Buy credit card. Afterwards when we got the bill there was no $150 off for opening credit card. Instead we received a $100 credit toward buying something else at Best Buy!!”
“I was having trouble with my iPhone and tablet for some time i was advised by apple to take it to Best Buy so they made an appointment for me to take it there a technician by the name of Bary” look into it and 10-15 minutes the problem was solved that made me very happy so feel safe to take your technical problems to Best Buy in Hiram Ga. If you live in that area. Thanks again for a great job well done 👍”
“I bought RAM for my laptop. Sales rep online helped me "make an appointment". Well, it turns out appointments are for you to drop your computer and leave it there for 3 to 4 business days because "they have a queue of computers". Do you know how long does it take to change the RAM of a laptop? 5 to 10 minutes if you have the proper tools.
It's obvious that this A-squad (not geek squad at all) is useless. Do you think we have 7 laptops, one for each day of the week? We'll, I don't, I need mine for work. Before leaving the store I proceeded to return the item, you should be ashamed of your horrible customer service.”
“Spent $4000 on a TV and waited 2 weeks to get it delivered. Now it's going to be two more weeks. I'm paying interest on a product I haven't even received. Customer support Basically said oh well. I think I'm going to cancel the order and buy it from someone else”
“Worst customer experience at San Bernadino (Redlands) location. Manager was more focused on selling a ridiculous Best Buy membership than retaining me as a customer. Explained my situation with an exchange and instead of listening kept interrupting trying to pitch his upsell & insisting this was the only way he could help me. I went to a nearby Best Buy and all went smoothly! Managers need to re-evaluate how they engage customers especially ones that frequently purchase from them. Best Buy will be out of business soon w/this customer service. AVOID the San Bernadino location. They're always out of stock on premium products and terrible customer service. I will NEVER return to this store!”
