“The change of not allowing customers to call each individual store to ask the department workers specific questions products in their section is frustrating to say the least. A 15 second conversation is now a 20 minute phone call with no results by the end of 3 calls I made. I live an hour away from the Best Buy and for me to simply call and see if a product is in stock or what other suitable product would work saves a massive amount of time and money for me. That can no longer happen.”
“No one has any idea where my order is. Keep getting the runaround about it. Wait until the end of the day has gotten old. That ship has sailed. Avoid ordering from these incompetent clowns if at all possible.”
“Had 100 dallor gift card and my bill was 104.83 and was told I couldn't use my gift card because the total included tax, therefore I couldn't us my 100 dallor gift card. Explain that one. No more best buy for me.”
“I ordered a TV and begrudgingly agreed to pay $250 for mounting which I thought was excessive particularly since Best Buy mounted my last TV above a drywall fireplace and installed a sound bar I ordered a new TV from Best Buy. I get called the next day to say oh by the way, besides the $250 for the mounting, we have to charge you another 149 because itβs on a fireplace And then a connection fee for the sound bar. They tried to say it was more work and they needed a different crew! I call it highway robbery. I will never buy anything from Best Buy ever again after being a long time customer. I mean literally they take the old TV off. They put the new TV on 15 minutes tops.! Best Buy has become god-awful no wonder why the store is empty!”
“Customer service was unable to help me. I mailed a certified letter to the Best Buy CEO, Corie Barry. According to the USPS, it was received. My letter was never acknowledged. I am a long-term customer of Best Buy. The frustrating part is that I was not even asking for money or a product. I had a warranty that they terminated too early due to a miscommunication with their representative. I will eventually be in the market to buy a new computer and now I need to go to another company.”
“I purchased a stove and paid for delivery, installation and haul away of the old stove.
When it was delivered, we discovered that the stove would not fit between the refrigerator and the counter. The delivery person called his supervisor and asked permission to move the refrigerator. I then received a call from Best Buy and was told that I had 2 options. I could either keep the stove and after I moved the refrigerator schedule a new installation and haul away date, or send the stove back and move the refrigerator then schedule a new delivery date. I am a small female and can't budge the refrigerator. There were 2 large men that brought the stove. What kind of ridiculous policy is that??”
“Placed an order online on Feb12th, Next Day Delivery. Wake up on the 13th, Next Day Delivery is Delayed until Feb 27th.....
Knew it was a mistake to order from Best Buy.”
“And you wonder why I don't shop there anymore. I can't talk to a human in any store I call to ask a question specifically about something in the store. I get routed to virtual or international reps. I am literally 500 yards from Best Buy right outside my work window but can't go until around closing. This has been going on for years. I thought I might have a reason to walk into a store again. I can do the same thing shopping online on Amazon and not have my questions answered. At least it will save me a wasted trip...or not...guess we will never know.”
“The costs associated with buying a gas stove were not disclosed right with some costs not disclosed until I reviewed the receipt. Other promises about picking up old appliance for a fee versus disposing of it myself were not addressed. An extra $100 was added to the bill for undisclosed or "somewhat hidden" charges added and not discussed by sales person.
I also found when I called that I couldn't reach the appliance department directly. I had to call a representative working from her home with her baby crying in the background. Obviously, she knew very little about the details of the transaction. I feel Best Buy failed in customer service!”
“Bought 5 appliances from Best Buy in the summer. My fridge broke and it is going to take two more weeks to get it fixed. Best Buy could care less. Once it is ordered and delivered they donβt care. DO NOT BUY APPLIANCES FROM BEST BUY”
“I ordered a few items that got split up, two of them being delivered by a Roadie driver and the other by FedEx. On the day of delivery, the Roadie driver returned my two items to a store in New York, about 35 minutes away from me, and took the refund as a physical gift card. I contacted Best Buy multiple times and was just given the runaround. All I am looking for is a refund of $34.02 that they stole me from me.”
“I have been waiting on a refund check from them since november i have been getting the run around every week. Its always something different and i can NEVER speak to a person from the U.S. its always its been sent ... a month later i call and it was something wrong. and it has to be re-submitted for a refund. OR its call this department i cant transfer you worst experience ever will NEVER DO BUSINESS HERE AGAIN.”
“Worst company ever!! We purchased a computer there and an extended warranty. Have only had computer three months and having an issue so called Best Buy, it goes straight to India!! Can not understand half of what they say, heavy accents! Then these people work on my computer remotely . have to call back three times because each time they say it is fixed ten minutes later same issue!! Can not even return product because sixty days is all you have. DO NOT SHOP BEST BUY!!!”
“I purchased the washer back in May of 2019 it's the LG steamer. The dryer the kick and last year I started having problems with my LG steamer. It started off with water not being removed out of my clothes so they replace the valves. They replace the rubber seal. What they did not replace was the pump. The pump was ordered but never installed. They returned the pump last April. I took pictures. I complain. I have notes. I had three different technicians come over and do service and after they were done they told me to put the washer on spin cycle to remove the rest of the water. Dale also hoisted the front of the washer up and said that way it would drain better. It was shoddy work. So here it is. January of 2025 my washer broke. I'm on the phone with Best buy their customer service agents. Hang up on you. They tell me I exceeded my warranty. They said your unit is covered but it's not covered. I explained to them if this was corrected the right way last year I would not be having problems. I'm now dealing with Eric. I have been on the phone with corporate LG and they said that geek squad should be the ones that correct us since they never finished it. Last year I again called customer service. There is no phone number to call the stores. It's pretty poor. I just talked to geek squad again. I said Bianca. Where are you located? I said are you in the US? She said she is not. I spoke to Jackie was the only one that helped me yesterday. I had four agents hang up on me within the last two weeks. It is by far disgusting to see a company can do this to you. It's aggravating. It's frustrating and I will tell you do not buy from this company 1/27/2025”
“Be Aware of Best Buy Credit Card SCAM
It is over 10 years that we have been a customer of Best Buy and always made our payments on time and sometimes even chat customer service if we are behind our payments. On september of 2024, they added 2700 $ on our bill for late payment interest fee. I contacted them and they said that we have not paid a debt that was overdue on September 2022 for the amount of 50 dollars and 500 dollars. I told them why we were not notified or why it is not on the first page of our bill till after 24 months. The customer service was not able to help and connected to the manager and she asked me to scroll down to third page, small print. But they were not able to answer me why my 200 dollars of payment that I made while my minimum payment was 20 dollars, go through that dept, they said that it works toward no due payments too, so I get charged interest even if I make a payment regularly. So we ended up paying 2700 interest.”
“I bought a open box envy 2 in 1 with 2 year replacement warranty. Around 800 on my credit card. I used for a week and decided I'd wait till Christmas to use it. Christmas day it's doing a non stop bios update. I take to store they ship it off. Tell me it's a manufacturer defect and I get a replacement. At store they just give me store credit and tell me my 200 dollar warranty was used shipping computer off. So I took credit and bought a cheaper computer but at end of day I still have a credit card bill. they refused to issue the money back to my credit card or replace the exact laptop with the malfunction... I feel like it's kinda unfair the way they use the warranty when a manufacturer issue shouldn't effect extended 2 year warranty... I don't think I'm do business with best buy no more.”
“I did all the prep work for the delivery & installation of my new 77" OLED TV. I received a text at 6:31am this morning confirming the delivery window of 11 - 3 CST today, January 10, 2025. I spoke to an associate who 11:57 this morning. She confirmed my TV would be installed today. It's 4:09pm and still no delivery and no notice of cancellation. As of 3:10pm, the BB website still showed it was out for delivery. I called the 800 number at 3:09pm and the associate confirmed my TV would be installed today. I asked her to confirm with the delivery people that my TV was on its way. She did & she was told that delivery was cancelled early this morning! Does anyone at BB care about customer service? The BB associate set a new delivery date, but that doesn't make up for their failure to let me know. I've been home all day waiting for them. Inconsiderate!!”
