“And you wonder why I don't shop there anymore. I can't talk to a human in any store I call to ask a question specifically about something in the store. I get routed to virtual or international reps. I am literally 500 yards from Best Buy right outside my work window but can't go until around closing. This has been going on for years. I thought I might have a reason to walk into a store again. I can do the same thing shopping online on Amazon and not have my questions answered. At least it will save me a wasted trip...or not...guess we will never know.”
“The costs associated with buying a gas stove were not disclosed right with some costs not disclosed until I reviewed the receipt. Other promises about picking up old appliance for a fee versus disposing of it myself were not addressed. An extra $100 was added to the bill for undisclosed or "somewhat hidden" charges added and not discussed by sales person.
I also found when I called that I couldn't reach the appliance department directly. I had to call a representative working from her home with her baby crying in the background. Obviously, she knew very little about the details of the transaction. I feel Best Buy failed in customer service!”
“Bought 5 appliances from Best Buy in the summer. My fridge broke and it is going to take two more weeks to get it fixed. Best Buy could care less. Once it is ordered and delivered they donβt care. DO NOT BUY APPLIANCES FROM BEST BUY”
“I ordered a few items that got split up, two of them being delivered by a Roadie driver and the other by FedEx. On the day of delivery, the Roadie driver returned my two items to a store in New York, about 35 minutes away from me, and took the refund as a physical gift card. I contacted Best Buy multiple times and was just given the runaround. All I am looking for is a refund of $34.02 that they stole me from me.”
“I have been waiting on a refund check from them since november i have been getting the run around every week. Its always something different and i can NEVER speak to a person from the U.S. its always its been sent ... a month later i call and it was something wrong. and it has to be re-submitted for a refund. OR its call this department i cant transfer you worst experience ever will NEVER DO BUSINESS HERE AGAIN.”
“Worst company ever!! We purchased a computer there and an extended warranty. Have only had computer three months and having an issue so called Best Buy, it goes straight to India!! Can not understand half of what they say, heavy accents! Then these people work on my computer remotely . have to call back three times because each time they say it is fixed ten minutes later same issue!! Can not even return product because sixty days is all you have. DO NOT SHOP BEST BUY!!!”
“I purchased the washer back in May of 2019 it's the LG steamer. The dryer the kick and last year I started having problems with my LG steamer. It started off with water not being removed out of my clothes so they replace the valves. They replace the rubber seal. What they did not replace was the pump. The pump was ordered but never installed. They returned the pump last April. I took pictures. I complain. I have notes. I had three different technicians come over and do service and after they were done they told me to put the washer on spin cycle to remove the rest of the water. Dale also hoisted the front of the washer up and said that way it would drain better. It was shoddy work. So here it is. January of 2025 my washer broke. I'm on the phone with Best buy their customer service agents. Hang up on you. They tell me I exceeded my warranty. They said your unit is covered but it's not covered. I explained to them if this was corrected the right way last year I would not be having problems. I'm now dealing with Eric. I have been on the phone with corporate LG and they said that geek squad should be the ones that correct us since they never finished it. Last year I again called customer service. There is no phone number to call the stores. It's pretty poor. I just talked to geek squad again. I said Bianca. Where are you located? I said are you in the US? She said she is not. I spoke to Jackie was the only one that helped me yesterday. I had four agents hang up on me within the last two weeks. It is by far disgusting to see a company can do this to you. It's aggravating. It's frustrating and I will tell you do not buy from this company 1/27/2025”
“Be Aware of Best Buy Credit Card SCAM
It is over 10 years that we have been a customer of Best Buy and always made our payments on time and sometimes even chat customer service if we are behind our payments. On september of 2024, they added 2700 $ on our bill for late payment interest fee. I contacted them and they said that we have not paid a debt that was overdue on September 2022 for the amount of 50 dollars and 500 dollars. I told them why we were not notified or why it is not on the first page of our bill till after 24 months. The customer service was not able to help and connected to the manager and she asked me to scroll down to third page, small print. But they were not able to answer me why my 200 dollars of payment that I made while my minimum payment was 20 dollars, go through that dept, they said that it works toward no due payments too, so I get charged interest even if I make a payment regularly. So we ended up paying 2700 interest.”
“I bought a open box envy 2 in 1 with 2 year replacement warranty. Around 800 on my credit card. I used for a week and decided I'd wait till Christmas to use it. Christmas day it's doing a non stop bios update. I take to store they ship it off. Tell me it's a manufacturer defect and I get a replacement. At store they just give me store credit and tell me my 200 dollar warranty was used shipping computer off. So I took credit and bought a cheaper computer but at end of day I still have a credit card bill. they refused to issue the money back to my credit card or replace the exact laptop with the malfunction... I feel like it's kinda unfair the way they use the warranty when a manufacturer issue shouldn't effect extended 2 year warranty... I don't think I'm do business with best buy no more.”
“I did all the prep work for the delivery & installation of my new 77" OLED TV. I received a text at 6:31am this morning confirming the delivery window of 11 - 3 CST today, January 10, 2025. I spoke to an associate who 11:57 this morning. She confirmed my TV would be installed today. It's 4:09pm and still no delivery and no notice of cancellation. As of 3:10pm, the BB website still showed it was out for delivery. I called the 800 number at 3:09pm and the associate confirmed my TV would be installed today. I asked her to confirm with the delivery people that my TV was on its way. She did & she was told that delivery was cancelled early this morning! Does anyone at BB care about customer service? The BB associate set a new delivery date, but that doesn't make up for their failure to let me know. I've been home all day waiting for them. Inconsiderate!!”
“I attempted to order a high demand CPU that became available at a store that was about an hour away. I went through all of their stuff about waiting in line and them checking availability before they allowed me to purchase it which I did. Later I got an email that my order was on hold as the authorization was rejected. It said that the CPU would be held 23 hours while I straighten things out. I called PayPal and they said that the payment was authorized but was awaiting bestbuy to "capture" it. I chatted and called bestbuy...all they would say is the authorization was rejected. I then asked if the item is now or ever was in stock...they said that they are currently out of stock so they were just going to hold the order until more come in. I had to make them cancel it. I don't get why they showed it in stock all throughout the buying process and then why they lied about the payment method and then why they said I had 23 hours to buy something that was never in stock to begin with. Been a long time customer...I won't be any longer. Had they just said out of stock, I would have been ok with that.”
“No customer service! Easy to order but no service after. They simply do not answer there phone. They put you on hold till you hang up. Or put you through to a third world country where they understand nothing and you get no help. Donβt by from best buy unless you like frustration!”
“Went to local store to purchase a phone. Took 15 minutes to find an associate. Took another 15 minutes for this individual to get the phone. Noticed the individual casually chatting with another associate while I stood by waiting. Will never shop at Best Buy again. Customer service is secondary. It is probably true what others have stated, employees really don't want to work there. It definitely shows. Just waiting until they close their doors for good like all the other stores in the not too distant past. They'll not be missed.”
“. I purchased a refurbished product from Geek Squad, fully aware of the potential risks with refurbished items, but what I received was far worse. They sent me a MacBook with completely different specificationsβa 2019 M2 model with a mismatched serial number.
I returned the item immediately and requested a refund, but all I received in return were excuses and dismissive customer service. When I tried to resolve the issue, I was met with unprofessionalism, rudeness, and zero accountability. Itβs clear they donβt care about their customersβjust about taking your money.
This company is a complete nightmare. Avoid Geek Squad at all costs unless youβre ready to waste your time, money, and patience. I am already in the process of reporting them to the relevant authorities to hold them accountable for their dishonest practices.”
“Just ridiculously bad. Wasted an hour looking for a part. First, got repeatedly transferred on text message. Then got expired phone numbers for a parts department. Then more numbers answered by fools. Repeatedly sent to confused bozos in India who donβt have a damn clue whatβs happening. Astonished this place isnβt bankrupted yet. Worst of the worst.”
“Worst experience with Best Buy, will never shop there again. I purchased a refurbished MacBook on July 11th, and by the end of October the motherboard had failed and the laptop would not turn on. I'm on a fixed income and this was a significant loss for me.
When I contacted Best Buy about the issue, they basically told me "too bad" and refused to provide any assistance or remedy the situation. There's no way the motherboard could have failed that quickly with light usage, this was clearly a defective product that they sold me.
Best Buy's customer service is non-existent. They took my money, gave me a faulty laptop, and left me high and dry. I see many other reviews just like mine - it's clear they don't stand behind their products or care about their customers.
I'm extremely disappointed and will make sure to warn everyone I know about the deceptive and unethical business practices at Best Buy. Do not shop there, they will gladly take your money and leave you with a broken product with no recourse. Absolute worst retail experience I've ever had.”
“DeberΓa dar 0 estrellas. Irresponsables, agresivos, maleducados. hace 10 dias que trato de que instalen la tv que compre para black friday hoy 12/10, siguen sacandome dinero para intalaciones ficticias que nadie viene a hacer”
“they send defective piece even after claiming that it was inspected. Now they are refunding money but not compensating for missed opportunity to buy again as it was black friday sale.
other vendors were selling around same price. Now every one has increased price
their suprvisor on recorded line is happy to admit that inspite of lapse from their side they will not do any thing other then refunding price”
