“We bought several appliances from this store. They were Samsung products. I think at the time, they were having some kind of sale, on this product. My dishwasher is the worse one that I ever had. I will never buy another Samsung products again. And also not happy with the range that we got from there.”
“I went in to my local store, 000519-Douglasville, Georgia, to purchase ink for my printer. As I am a former employee of this store, I’m familiar with the layout but in spite of this I received a friendly greeting and helpful directions. As I was concluding my visit, I headed to the checkout and was warmly greeted by Jamir. This young man was friendly, courteous, knowledgeable and efficient! His exuberant demeanor and professional attitude made this quick shopping errand an actual highlight of my day. With the availability of online shopping, I often skip in-store experiences due to my work schedule, but Jamir made me WANT TO add coming into the store back to my errand routine whenever time allows. I hope this review reaches the right eyes. Jamir is a true asset to the company.”
“2nd time worse than first time. Bought a tv online. Best Buy kept sending me a window for delivery, driver showed up at different times and I never did get my tv. Tried to call customer service and they kept hanging up on me. Never will use Best Buy again!”
“I received a text from Best Buy stating there was an issue with one of my three large orders.
Two of the orders included multiple TVs, mounts, hardware, and installation services.
The third order included two refrigerators and a set of individually colored panels, totaling around 12 line items.
When I logged into my account, there was no indication that anything was wrong with any of the orders. I chatted with support, but all they could provide were the scheduled delivery dates — no real answers.
I decided to leave it alone and checked again about a week later. Everything still showed as "good."
Since I needed to reschedule the delivery dates anyway, I was able to reschedule the first two orders without issue. However, when trying to move the third order (the refrigerators), I found I could not reschedule it at all.
I contacted support again.
The first rep once again could only tell me the scheduled delivery dates — no explanation.
I requested a transfer to someone else.
The second rep, when trying to move the fridge order, discovered the order had already been canceled, even though nothing in my account showed any sign of it being canceled. No email, no notice, nothing.
The agent then had to manually cancel each individual line item from the order, which took over 20 minutes. (The system was running extremely slow — for example, when I tried rescheduling, each time I clicked to change a month it took 25+ seconds to load.)
After over an hour online:
We successfully rescheduled two orders.
One order (the refrigerators) was confirmed canceled — but only because I intervened.
Otherwise, I would have sat around waiting for expensive appliances I paid for that were never coming, with no communication or warning from Best Buy.
Today, I went back into my account to double-check everything — and now it's showing part of my orders scheduled for the correct new date, and other parts still stuck on the old, wrong date we just changed.
Now I’m forced to go into the store to try to fix this in person — and based on past experience, that's usually even worse.
You typically get young kids who barely know the system, looking at you like you’re crazy for expecting them to actually make an effort to fix anything.
For a global company, this is a completely inadequate system. It's unacceptable that a customer has to dig, chase, escalate, and physically go to a store just to get basic information and support.
Best Buy seriously needs to fix their customer communication, their system performance, and the attitude in their stores.”
“I had my TracFone for about 6-8 years. Worked good. Everyone told me to "upgrade". I went to Best Buy Bought a Motorola cell phone. I lost All my photos and contacts and phone numbers! Very distressing! Had to wait 3 1/2 hrs to be seen ( take a number) once we arrived in store. I do not like my "new" phone. I thought ALL my contacts/photos woubronteld transfer!”
“Best Buy has completely eliminated any sense of customer service. They've centralized all phone support to undertrained representatives working remotely who seem to have no knowledge beyond what’s already listed on the website. There is no real help, no accountability, and no reason to shop here anymore. With the direction things are going, I wouldn’t be surprised if Best Buy ends up filing for Chapter 11. I highly recommend looking elsewhere — this store no longer serves any meaningful purpose.”
“I was told by an agent not located in a Best Buy store, that the store associates DO NOT SPEAK TO CUSTOMERS. Worst customer service, actually no customer service.”
“I would like to thanks to Mr Christian Paz from West Kendall store for the excellent experience when buying 77” Samsung TV. I am very satisfied with his professional, respectful and extremely kind assistance. Definitely,I recommend Best Buy staff for their kindness and professionalism”
“This is not a review of the purchase process or the people who helped me but of the lack of communication within the company and the lack of being able to speak with people when necessary. I went into the Aventura, FL store and purchased a refrigerator because they told me the delivery team would lift it over my counter. They told me it was good I went into the store because they needed to order a 4 man team to do this. I was thrilled because I told them I had to send my Lowes purchase back because they would not do it and I had been without a fridge for almost two weeks. This was on a Friday and the delivery was the following Wednesday. I received a call from the delivery company on the morning before. I reminded her that it was a 4 man team and she said she was not aware. However, it was in the notes. She said she would call BB and call me back. I never received a call back so I called BB and they assured me that all was set. I got a text the night before saying delivery was between 7 and 11 am. I got up early, my husband took off work to be home and help, and chaos began. I received mixed messages for two hours about my delivery. I could not speak to a person because BB opens a 10. I finally had to download the app to do a chat at about 9. Nobody had a clue why one place would say between 7 and 7, an email said my order was canceled but listed the first refrigerator that I swapped out within 2 hours of my purchase, and then on the website it said I would get updates soon. My whole morning was chaos trying to talk to a human. Finally, I received an email a couple of hours into my delivery window saying my money was being refunded with no explanation whatsoever. I finally got to speak to someone in corporate who was a lovely lady but had no idea what happened either. I was on hold for about half an hour before she was able to find out that they just canceled it because they said they would not lift over my counter!!! I was so angry. I have been a BB customer for decades. Do you think they would offer me anything for my wasted 5 days and having to start all over again? NO. The least they could do is offer a 20 percent discount on another refrigerator or something. These companies never value their long time customers. I am not blaming the people who helped me, they were all great but the ball got dropped somewhere. I am still waiting for a refrigerator, 3 weeks into it.”
“I rarely write bad reviews, but my experience with Best Buy has been so infuriating that I feel compelled to share it.
From the start, the customer service was terrible. After purchasing a refrigerator, I was told that delivery would be scheduled within a couple of weeks and the date was set for delivery. A few days before scheduled delivery they called to say it needed to be extended by a week. The day before the new delivery date they called to say it would be yet another 10 days before delivery!! . Totally unacceptable. That would put me without a refrigerator for more than a month!
My experience was met with customer service reps who seemed uninterested in helping me. It felt like I was stuck in an endless loop of frustration.
The lack of accountability and organization in their delivery scheduling system is shocking. They failed to provide any solid updates on my order, leaving me in the dark and completely frustrated. When I finally spoke to someone who could "help," I received vague answers that did nothing to ease my concerns.
After waiting an entire month for my refrigerator, I was left feeling like a burden rather than a valued customer. This experience has been a lesson learned: I will think twice before shopping at Best Buy again, as their customer service is severely lacking and they do not honor their delivery commitments.
I finally had to cancel my order and do business elsewhere. I will be receiving my refrigerator this week and I actually saved $400!!
It's disheartening to see a store with such potential fall so short in customer service. I won’t be returning to Best Buy anytime soon, and I advise others to think twice before spending their money there.”
“I was irritable, grumpy aggravated, and embarrassed. I went into Best Buy to replace my iPhone. I am not a computer high-tech person at all. I’m an old woman The gentleman in the phone area, his name is Jacob Miller. When I finished getting my phone back the way that I knew I could use it. Jacob bend over backwards to make sure that I didn’t feel embarrassed. He was very knowledgeable, and I learn stuff I never knew! I’ve been back several times since, and he still showing he would love to help me. Recognize this guy. He is GREAT!”
“I can't expect more than from one of your personal that helped me get another TV so quick as Sabrina did for us. We are SO GRATEFUL for what did for us.We Thank you for your SERVICE”
“I bought a MacBook to start writing out videos and uploading them and I had an appointment with the Geek Squad to teach me how to do that but when I got there I waited in line for 30 minutes before anyone ever asked me what I was there for and I said I had an appointment and they said well we can't help you cuz we're under staffed so I'm taking my book back and canceling my membership and going somewhere else”
“I ordered a $500 subwoofer online which I never received. Bestbuy made me waste a ton of time, asking me to get a police report, get an officer to call them, then email them, follow up with Fedex, my residence etc etc. Only to reject my request for a refund every single time, for an item they failed to deliver. To add insult to the injury, Fedex had no proof of delivery either. 20+ years active customer, have spent thousands of dollars.”
“Terrible Service – Avoid This Store!
I bought a laptop from this store a few weeks ago, and it has not worked properly since the first week. When I reached out for support, I was shocked to learn that they don’t offer any real customer service. Instead, they charge $39.90 just for remote assistance or an outrageous $179 per year for service!
This is completely unacceptable. A store selling computers should at least provide basic support for faulty products. Instead, they only seem interested in taking more money from their customers.
I strongly advise against buying from this website. The service is disappointing, and the products are not worth the hassle. Save your money and buy from a more reliable store!”
“I am writing this review on behalf of Espen, a representative at Best Buy located on Pavillion in Las Vegas, Nevada. Espen assisted me in purchasing a computer. In our interaction, Espen was extremely accommodating. Not only was he professional, competent and considerate, he was patient, gracious and courteous in facilitating me to achieve this goal. Espen’s loyalty and commitment to Best Buy is impressive.
Denise Byers”
“Bait and switch! Told we would get $150 off dishwasher if opened a Best Buy credit card. Afterwards when we got the bill there was no $150 off for opening credit card. Instead we received a $100 credit toward buying something else at Best Buy!!”
