Bought a refrigerator on line on 11/5/2020 and scheduled home delivery for 11/17. Best Buy charged my credit card on 11/6 and I received several email and text confirmations of the delivery on 11/17. At 6:55AM on the morning of 11/17 I received a text saying I needed to reschedule the delivery. Then at 8:42AM I received another text and email confirmation of the delivery on 11/17. At 10:05AM I received a text and email stating the refrigerator was on the truck and out for delivery. They even gave the driver's name and an estimated time of arrival. The truck never showed up. I called the Best Buy customer service number and the automated system hung up on me the first time. The second time I got hold of a real live person and she told me the refrigerator was on back order until 1/24/2021! She then transferred me to sales who said he couldn't help me and transferred me to someone else who said she couldn't help me and transferred me to someone else who finally confirmed that the refrigerator wasn't expected to be in stock until 1/24/2021. He could not answer my questions, such as: Why did they charge my credit card for something that was on back order? Why did they let me schedule delivery for 11/17/2020 for something that wouldn't be available until 1/24/2021? Why did they repeatedly confirm an appointment to deliver something that wouldn't be available until 2 months later? Why did they say the item was on its way and give me an estimated arrival time when it wasn't true? But he could tell me that the charge wouldn't be reversed on my credit card until the next billing cycle. Have bought several appliances here before, never again.