Best Buy contracted a local shipping company, Lone Star Overnight to deliver my PS5. The PS5 has been "lost" in their warehouse since Saturday. Best Buy support has refused to help me every step of the way. I have been chasing the shipping company to try and "find" my console in their warehouse. The kicker, they never even attempted to make a delivery! Between the 30+ phone calls, chats, and tweets to both companies, I finally was able to speak with a customer support manager at Best Buy. They refused to work with me to send me a new console or supply me with a store to pick up from. They stated all they can do is begin a refund process to investigate the shipping company. And I can once again be thrown into the cycle of attempting to find a console due to their failures. Best Buy has held my money for over three months now, has not refunded anything, and has not given me anything to compensate for the countless hours I've spent trying to chase their contracted shipping company that clearly stole my product. I would be extremely cautious ordering this product from Best Buy, if there is any issue with the delivery they will not help you. They will do literally nothing in the way of support or fulfillment of your purchase. From what I understand from my friends that preorder the console after me and have received from other companies, it's great. I would just strongly advise against using Best Buy even if it is the only place that has preorders available.