If I could give a 0 I would have. I returned an item on 9th of November. Been calling the customer service number for the status on my returned. Called multiple times and every agent provided me with different information( that none of the info and time standards are not the same of the web page, email, receipt and the information provided by the cashier in the store). I have been lied and call disconnected by customer service agent. Last info provided was today saying that best buy couldn't process my return and a check was made almost a month late and can take 10 more business day. And we are in holidays. When I called I requested call back from supervisor (who never called) without counting that was told that can take about 5 hrs or more to call back. Today i was told that supervisor can call for complaints only for resolution. This company is not cheap to buy and the reason why I purchased here is because I couldn't wait for the other store to have the item on stuck. The next time I need something and is not available I will wait. NEVER AGAIN.