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Debra
Best Buy refused to 'price match' on a MacBook Pro that was also being sold at a local MAC retailer for $150 less. This product has the Price Match notification. Their (very friendly, helpful otherwise) customer service rep on the phone said that they only price match against specific retailers, but the Best Buy website states: "Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a qualifying online retailer or at a local retail competitor's store". I found the lower price at a local retailer. And Best Buy's Details exclusion info doesn't show that my request should have been denied. I find this to be very misleading on the part of BB. I'm giving the rating 2 stars only because the customer service rep was friendly and apparently following 'policy' that he had no control over. Very disappointing!
3 years ago
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Best Buy has a 1.4 average rating from 1,383 reviews

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