We are APPALLED! To be given back a hard drive and lose over 1tb of photos (our children's entire lives, our 10th anniversary trip to Italy, countless other trips and everything from our lives over the past 10-15 years) and he told it's our fault?!? The flippin thing wouldn't even plug in to our computer! "Your computer does not recognize this hard drive" How the hell could we have done something?! Then leave my wife in tears and when she walks away, your Geek Squad manager in Sarnia, Ontario says "well that one's going to be a problem!" Roll his eyes at her, call her a liar, "well, you're not putting this on us".... ARE YOU SERIOUS?!?!? We are going to the top with this!! Please provide where we can make a formal complaint against the Geek Squad manager at the Sarnia, Ontario location as well as who we need to talk to in order to discuss our case! Shaun & Tara Antle