We were supposed to receive a new washer and dryer set yesterday. It snowed. Best Buy called to cancel. They said they would deliver the product today. Today, we got a call asking us to set up an appointment for delivery. For Thursday. I asked to speak to a supervisor and was put on hold for 30 minutes & then was told there was no expected time frame for speaking to someone. I wish we had purchased elsewhere and am seeking as many opportunities as possible to share my review as I don't trust that the products I paid for will actually be delivered when they say they will.