This is not about the 85 in TV I bought but it's about the purchase that I am going through with pain. I bought two 85 in tv from bestbuy, one in store and one online. I then returned the one that I bought in store. Online agent told me to come to the store to set up a pick up for my return because the tv is so big. When I got to the store they asked me to call bestbuy online store to set that up. Finally I got it picked and delivered back to Bestbuy. I waited for 10 business days to call them for a refund. They refunded me pretty quickly on the phone but I saw the refund amount is for the TV that I bought online and not the one I returned. Somehow I got disconnected on the phone. I called back and talked to another agent. I told them basically I just wanted a refund for the item that I returned and for the amount that I paid for it. The agent said that they cannot do anything for a store purchase return. I then came to the store but they couldn't fix the issue either and I have to wait for them to contact someone to take a look. I have be an Elite Bestbuy customer for years but all my trust to it will go away after what happen this time. What I want to say is, each agent tell me different thing. The first agent refund me with wrong amount from another order. Phone disconnected and didn't call me back even though they asked for my phone, email, home address before we started the conversation. Second agent when I called back say "we cannot process refund for in store purchase, You need to go to the store to fix it." I wonder why, the first agent processed it without any problem. You need to let me know in the first place then I can go to the store to avoid the mess up. From your website, return policy and price match seems to be very nice and unbeatable, but when I got in to the situation, then it's a nightmare. it's not straight forward at all. If bestbuy customer care reads this, you can take a look into my account and see what I meant from my account record. Lastly, my advise for other consumers out there, you need to pay attention or look into it more for what bestbuy posts on the page where you buy the item about all of their return/price match policy, I swear to God this is my last purchase from bestbuy.